Cookies policy

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small text files known as cookies. They cannot be used to identify you personally, cannot carry viruses, or install malware.

What is a cookie?

A cookie is a piece of data sent to your device from a website. This means the website can recognise your device if you return to the same website. Cookies do not contain any personal information about you and cannot be used to identify an individual user. A cookie often includes a unique identifier, which is an anonymous number (randomly generated) and is stored on your device. Some expire at the end of your website session; others remain on your computer for longer.

These pieces of information are used to improve services for you through, for example:

• enabling a service to recognise your device so you don't have to give the same information several times during one task, e.g. filling out a web form or a web survey

• recognising that you may already have given a username and password so you don't need to do it for every web page

• measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

• analysing anonymised data to help us understand how people interact with the different aspects of our online services so we can make them better

You can manage these small files and learn more about them from this article, Internet Browser cookies- what they are and how to manage them.

For more information about cookies or if you would like to learn how to remove cookies set on your device, visit: http://www.aboutcookies.org

Cookies used on this website

This website uses both first and third party cookies. All the cookies on this site are identified below and categorized according to whether they are first or third party.

First party cookies

These are cookies set by our website.

Purpose: Session management. These are “session-based” cookies used in order to ensure the smooth running of users’ sessions. This classification includes remembering your selections or preferences that you’ve already made when looking at information or using a service

Benefit: To remember your selections or preferences that you’ve already made when looking at information or using a service on the site. To make it easier to log in again if you choose ‘Remember me’.

Name	Typical content	Description	Expires
ASP.NET_SessionID	Randomly generated number	Exempt from changes to the privacy regulations.  Required by the Website’s content management tool in order to operate. Without this the website would not function	When user exits browser
ASPXAUTH	Randomly generated number	Minimally intrusive  Written when a user logs into the site and selects remember me. Making it easier for the user to return to the site without having to log in again.	1 hour
copyadvice-font-size	Randomly generated number	Minimally intrusive  Remembers the font size selection for the session.	When user exits browser
copyadvice-css	Randomly generated number	Minimally intrusive  Remembers the color scheme selection for the session.	When user exits browser
cScapeCookiesAccept	the value 'true'	Minimally intrusive  Remembers the users selection to remove the cookie used notification banner.	6 months

Third party cookies

We use two suppliers who may also set cookies on their websites' on their behalf.

Google Analytics:

Purpose: Web Analytics/metrics. This category comprises cookies used to evaluate site performance in terms of number of visits, unique visitors, drop-off rate for transactions etc. We measure numbers and volumes of visitors to different parts of our site and this helps us ensure the service is fast and available when you want it. It also helps us ensure that different pages on our site are useful and easy to find.

Benefit: So service is available when you want it and fast.

Google analytics cookie information: http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html

Name	Typical content	Description	Expires
_utma	Randomly generated number	Minimally intrusive  Google Analytics Web metrics	2 years
_utmb	Randomly generated number	Minimally intrusive  Google Analytics Web metrics	When user exits browser
_utmc	Randomly generated number	Minimally intrusive  Google Analytics Web metrics	30 minutes
_utmz	Randomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search)	Minimally intrusive  Google Analytics Web metrics	6 months

SagePay: 

Purpose: Session management. Includes cookies used in completing a task, to enable you to complete the task without re-entering information already given (e.g. so the website can ‘remember’ that you’ve already filled in fields in a payment form).

Benefit:  Used to complete secure ecommerce transactions through the SagePay online payment gateway service.

SagePay cookie information: http://www.sagepay.com/privacy_policy

Name	Typical content	Description	Expires
JSESSIONID	Randomly generated number	Exempt from changes to the privacy regulations.  Used by SagePay to remember customer information used to complete ecommerce transactions.	When user exits browser
NSC_wjq-tbhfqbz-dpn	Randomly generated number	Exempt from changes to the privacy regulations.  Used by SagePay to remember customer information used to complete ecommerce transactions.	When user exits browser

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view a cookie's code, just open your cookie file in your browser and click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

To opt-out of third-parties collecting any data about your interaction on our website, please refer to their websites for further information.