Info & Downloads

Payment information

A 30% deposit can be made to hold any product and price given at the time, for a period of up to 1 month. Deposit must be made to us over the phone. A deposit in law is deemed to be a binding contract and non-refundable whether a stocked item or special order. The remainder of monies due must be paid when a delivery date is arranged.

Payment can be made in a number of ways. The easiest way to pay is using a credit or debit card, this can be debited immediately and enable us to arrange delivery within a couple of days providing stock is available. You may also pay by cheque, this can take 7 working days to clear, once cleared, stock can be dispatched, or special orders can be processed. You may pay by bank transfer, online banking is normally free and takes approx 3-4 working days to clear, depending on the bank, or you can perform a CHAPS transfer that is an overnight payment, and can cost between £15-£20, again depending on the bank. Lino Online is not liable for any charges made by banks for these services, likewise Lino Online does not charge a percentage fee for credit or debit cards except American Express, a 2.5% charge is applicable with this payment, this is explained prior to placing your order.

Delivery information

Deliveries are made to the 'kerb side'. Unfortunately due to insurance guidelines it is not their responsibility to take goods into your home, therefore please arrange for adequate help at time of delivery. Natural carpets require at least 2 people at the property to assist with unloading. Flooring deliveries could be made on a lorry or a van. It is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road or area is subject to a vehicle weight or width restriction, please inform us at the time of order. Deliveries are made from 8.00 am to around 6.00pm.

Requests for an E.T.A on the day of delivery are strictly at the courier’s discretion. We cannot make a courier contact you to advise delivery times, we can only request this. If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there, or there is inadequate help available, you will be liable for any additional costs incurred. ALL deliveries must be signed for.

Approximate delivery times will be advised at the time of order whenever possible. Lino Online cannot be held responsible for delivery time schedules arranged with outside couriers, e.g. special order products dispatched direct from manufacturers.

Please inspect all goods immediately on delivery, this means opening tubes to check trims, glancing over (but not opening) packs of flooring for visible damage. If you are unfortunate enough to receive a damaged or missing item, make sure it’s noted on the courier’s paperwork. No claims for damaged or missing items can be made after the courier has left the delivery address, unless signed for as damaged or missing. Lino Online do our utmost to avoid any damage by choosing the best couriers available, however some goods are sent direct from the manufacturer, which means we have no jurisdiction over the method of delivery. All claims must be made within 7 days of receipt of goods. Goods refused on delivery that are found to be undamaged on return to us will incur the return delivery charge where applicable.

No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking installers until goods have been received.

Returns and Cancellation Policy

Lino Online will accept whole orders (except special orders) back unopened in the Original Packaging for whatever reason within 7 days of receipt. You will need to return the goods back to us via your chosen courier, please note the initial delivery cost will need to be covered by you. Lino Online does not accept part order returns.

All credits will be processed within 28 days. Please note that Lino Online can only refund delivery costs if the return is a result of Lino Online error. If you decide to cancel your order before delivery for whatever reason, except special orders, a £30 administration charge applies. If an order has been dispatched further charges may apply. In the case of a verbal order Lino Online will always read back your order at the time, and your agreement will form a contract. Lino Online are unable to cancel or refund any monies paid on special order items or sheet materials which have been cut off a roll after they have been ordered.

Check that the boards are flawless before laying them. Lino Online will not accept any claims for damaged, faulty or mis-described items once the flooring has been installed. Where the buyer has used or installed the goods such use or installation shall be taken as conclusive evidence that the buyer has accepted that the goods are in perfect condition. You must accept full responsibility for the suitability of the goods ordered for the purpose to which they are put. Returns must be arranged beforehand by calling 0116 204 7143 or to email sales@lino-online.co.uk

Other Information

Although Lino online endeavour to display correct pricing and description at all times, Lino Online reserve the right to refuse the sale of incorrectly priced products. Before purchasing from us, we recommend viewing the product in person, either in a local shop or via a sample, as Lino Online cannot guarantee the colour/pattern matching from monitor to monitor. If you need to reach us, please email us on sales@lino-online.co.uk, please note that due to the increasing amount of viruses that are unknowingly sent by computers, your email may not be received through our secure email gateway. This can happen if you send attachments. We suggest that you await confirmation from us that an attachment can be received if you need to send one. Also please bear in mind that your email may not be replied to as it may have a virus attached.

Alternatively, you can call us on 0116 204 2515, or fax us on 08456 49 49 50, our lines are available from 8.00 am to 5.00 pm Monday to Friday. You can also write to us at: Lino Online, 39 Carlisle Street, Leicester, LE3 6AH Lino Online do not disclose buyers’ information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. If you have any queries regarding our privacy policy, please contact us. All information gathered including any information given at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998. The information collected will only be used to process your current order, if applicable.

Lino Online know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Your Credit Card Security is vital to us.

20% VAT is included on all final prices shown in your shopping cart or verbally given when placing an order. These terms and conditions apply except in cases of force majeure. These terms & conditions of sale do not affect your statutory rights as a consumer. To understand our obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm